Do you deal with customers who:   1.     Verbally abuse you 2.     Physically confront or harm you 3.     Bite you (yes, you read that...

What a wonderful experience!!  The group was lively, enthusiastic and actively engaged. They showed remarkable understanding, were...

IF, in the midst of a raging war, enemies can set aside their enmity, put away their guns and stop firing rockets at each other, all in...

UBUNTU is an African philosophy propounding cohesion & positive interaction with one another. Sharing an interesting story to help you...

In China there was a water bearer who had two large pots, each hung on the ends of a pole which he carried across his neck. One of the...