Empathy With Customers (B1) - Western Railway
Do you deal with customers who:  1.    Verbally abuse you 2.    Physically confront or harm you 3.    Bite you (yes, you read that...
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Udayan Salim Banerjee
Oct 162 min read
Effective Communication (Jaguar Land Rover)- Empathy & Understanding
What a wonderful experience!! Â The group was lively, enthusiastic and actively engaged. They showed remarkable understanding, were...
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Udayan Salim Banerjee
Mar 251 min read
Emotional Intelligence - Conquer Your Enemies.
IF, in the midst of a raging war, enemies can set aside their enmity, put away their guns and stop firing rockets at each other, all in...
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Udayan Salim Banerjee
Feb 151 min read
Team Building (Roop Automotives) - UBUNTU
UBUNTU is an African philosophy propounding cohesion & positive interaction with one another. Sharing an interesting story to help you...
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Udayan Salim Banerjee
Feb 152 min read
Interpersonal Skills (Hindustan Unilever) - Water Bearer Story
In China there was a water bearer who had two large pots, each hung on the ends of a pole which he carried across his neck. One of the...
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