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Customer Empathy - Western Railway
Enclosed is a list of some of the World’s Most Underappreciated Jobs: Librarians Shop Assistants Nursing Assistants Sanitation...

Udayan Salim Banerjee
Oct 31, 20242 min read


Customer Connect - Western Railway
Do you deal with customers who: 1. Verbally abuse you 2. Physically confront or harm you 3. Bite you (yes, you read that...

Udayan Salim Banerjee
Oct 30, 20242 min read


Managing Gen Z - Roop AFL
The new kids on the block (Gen Z) believe in keeping it real with authenticity, inclusivity and autonomy. They champion transparent...

Udayan Salim Banerjee
Oct 26, 20242 min read


Transformative Leadership - Jagsonpal Pharma
3 days of deep conversations, insightful discussions, and lively debates on what truly defines leadership. Leadership isn’t defined by...

Udayan Salim Banerjee
Oct 24, 20242 min read


Key Account Management - Godrej & Boyce
The Question – How do effective Sales Leaders build rapport with their teams & clients? The Answer – Building rapport is the essential...

Udayan Salim Banerjee
Oct 22, 20241 min read


Effective Communication - Jaguar Land Rover (JLR)
What a wonderful experience!! The group was lively, enthusiastic and actively engaged. They showed remarkable understanding, were...

Udayan Salim Banerjee
Oct 16, 20242 min read


Agile Leadership - Jagsonpal Pharma
3 days of intense conversations, discussions & debates on Leadership with Jagsonpal’s Senior Sales Team. True to their nature as...

Udayan Salim Banerjee
Oct 9, 20242 min read


Energise or Jeopardise
There was a time when, as a rookie trainer, I used energisers rather sparingly during my sessions. Primarily because I underestimated the...

Udayan Salim Banerjee
Oct 7, 20241 min read


Leadership for Sales - Shalimar Paints
Thoroughly enjoyed engaging with the Senior Sales Management Team of Shalimar Paints. Their commitment to learning and openness to new...

Udayan Salim Banerjee
Oct 2, 20242 min read


Productivity Unlocked - Jaguar Land Rover
If you’re a learner and you know it, ask questions – ASK! ASK! If you’re a learner and you know it, ask questions – ASK! ASK! If you’re a...

Udayan Salim Banerjee
Oct 1, 20242 min read


SSM for GETs - Godrej & Boyce
The young are on the go. And they want to go fast. Sometimes a bit too fast for their own good. These reminds me of a story which every...

Udayan Salim Banerjee
Oct 1, 20242 min read


Communicate for Results - Hindalco (Belgavi)
We should communicate more often and more clearly. Let me highlight this with a humorous story by Idries Shah (Tales of the Dervishes)...

Udayan Salim Banerjee
Oct 1, 20242 min read


Servant Leadership - Shalimar Paints
The Question - How can leaders successfully influence their team members to do what is necessary? The Answer – Lies in this popular story...

Udayan Salim Banerjee
Oct 1, 20242 min read


Accountability & Ownership - Roop
I read a very interesting story on ownership which I would like to share here. Story is by Miguel Lavigne and is taken from...

Udayan Salim Banerjee
Oct 1, 20242 min read


Stakeholder Management - Mott Macdonald
Thanks to the group's valuable experience, we gained numerous insights on how to manage stakeholders effectively. A significant challenge...

Udayan Salim Banerjee
Oct 1, 20242 min read


Sales, Service, Marketing - Godrej & Boyce
Young, energetic, enthusiastic & raring to get to work. How’s the josh? High Sir…HIGH Sir. Good to see such ‘josh’. To that ‘josh’ I...

Udayan Salim Banerjee
Oct 1, 20241 min read


Sell To Win - Crompton Greaves CL
A remarkable group of seasoned sales professionals. High achievers, well-versed in the roller-coaster life of sales, unwaveringly focused...

Udayan Salim Banerjee
Oct 1, 20242 min read


SSM for GETs - Godrej & Boyce
During the workshop few participants were having a rather animated disagreement on ASK and wanted to know my views on what part of ASK...

Udayan Salim Banerjee
Oct 1, 20242 min read


Sales Leadership - CavinKare
Sales is challenging, and that's what makes it exciting and unpredictable. Sales professionals need to be skilled at overcoming...

Udayan Salim Banerjee
Oct 1, 20242 min read


Managing Conflicts In Sales - CavinKare
Among the various responsibilities of Sales Leaders, one of the most crucial is to ensure that conflicts within their teams do not...

Udayan Salim Banerjee
Sep 26, 20242 min read
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