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Sales Leadership (CavinKare) - Conflict Management
Among the various responsibilities of Sales Leaders, one of the most crucial is to ensure that conflicts within their teams do not...

Udayan Salim Banerjee
Sep 26, 20242 min read


Consultative Selling (Reliance Nippon) - Handling Customer Rejections (NOs)
One honest confession I have heard on numerous occasions in my sales workshops is – ‘Even after so many years, I still find it difficult...

Udayan Salim Banerjee
Sep 26, 20242 min read


Consultative Selling (Godfrey Phillips India) - Burning Bridges With Customers
One participant during a workshop shared his big learning in sales – ‘never burn your bridges with customers because you don’t know when...

Udayan Salim Banerjee
Jun 20, 20242 min read


Attitudinal Enhancement (Adani Agri Logistics) - Laugh & Learn
Humour is fun, and a great source of learning too. See for yourself. A lady was walking down the road with a dog. A man approached...

Udayan Salim Banerjee
Jun 13, 20242 min read


Customer Orientation (Becton Dickinson) - The 99 Club.
It’s important to find new customers, but equally crucial to retain existing ones. The longer your customer remains connected with you,...

Udayan Salim Banerjee
Jun 6, 20242 min read


Leadership Skills - Being An Effective Leader
Question – Can I develop Leadership Skills? Answer – The answer is in the question itself – SKILLS. With the right fundamentals,...

Udayan Salim Banerjee
May 30, 20242 min read


Leadership (ACC Ambuja) - Giving Feedback With Empathy
Question – How can I get my team to take accept feedback with grace? Answer – Give it with empathy & emotional intelligence. ...

Udayan Salim Banerjee
May 28, 20242 min read


Leadership (Tenneco) - Setting Right Examples
An old grandfather lived with his son, daughter-in-law and four-year old grandson. Every night the family would eat together at the...

Udayan Salim Banerjee
May 16, 20242 min read


Consultative Selling (Godrej & Boyce) - Emotional Intelligence
Do sales professionals have high emotional intelligence? Given that they deal with different types of customers - silent, loud,...

Udayan Salim Banerjee
May 8, 20242 min read


Effective Communication (Hindalco, Hirakud) - Learn A Language
Whenever people talk about how weak they are in communicating in a particular language, I am reminded of a 'funny' letter written by a...

Udayan Salim Banerjee
May 2, 20242 min read


Consultative Selling (Aligarh Muslim University) - Managing Sales Interviews
Question - How can I salvage a bad sales interview after it's over? Answer - You can't. 'Hit the iron when it's hot and not when it's...

Udayan Salim Banerjee
Apr 25, 20242 min read


Consultative Selling (Reliance Nippon) - Achieving Success
What separates a successful sales person from an unsuccessful one are certain essential behaviours and skills that the successful ones...

Udayan Salim Banerjee
Apr 18, 20241 min read


Success Story (Honda India Power Products) - The Human Statue
Remember ‘Statue!’, the game we played as kids. We said ‘Statue!’ and our friends had to be absolutely motionless. Only when we said...

Udayan Salim Banerjee
Apr 11, 20242 min read


Consultative Selling (Hindware) - Sales Delegation
Consultative Selling Workshops for Hindware (Gurgaon, Bengaluru, Mumbai) . Every leader managing a sales team must delegate. Delegation...

Udayan Salim Banerjee
Apr 3, 20242 min read


Strategic Thinking (Godfrey Phillips India) - Why We Play Small
Strategic Thinking Workshop for Area Managers (AM) of Godfrey Phillips India Limited (GPI) at Mumbai. Off the many discussions on the...

Udayan Salim Banerjee
Mar 25, 20241 min read


Emotional Intelligence - Conquer Your Enemies.
IF, in the midst of a raging war, enemies can set aside their enmity, put away their guns and stop firing rockets at each other, all in...

Udayan Salim Banerjee
Mar 25, 20241 min read


Interpersonal Skills - Do You Have A 'YES Face'
Recounting a story by Charles Swindoll from his book ‘The Grace Awakening’: One day President Thomas Jefferson and a group of companions...

Udayan Salim Banerjee
Mar 25, 20242 min read


My Training Philosophy
Thanks to wisdom culled from numerous wisemen & gurus (known & unknown), I have been able to develop a pertinent training philosophy,...

Udayan Salim Banerjee
Mar 18, 20241 min read


Team Work - Be the BEE
As is the organisation we work in; enter through HR but work in different departments. As is our family; born to the same parents but...

Udayan Salim Banerjee
Mar 15, 20241 min read


Consultative Selling (Godrej & Boyce) - Listening to Customer Needs
By listening attentively a sales person is able to: 1. Understand the customer's stated needs. 2. Identify the customer's hidden...

Udayan Salim Banerjee
Mar 14, 20241 min read
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