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Empathy With Customers (B2) - Western Railway
Enclosed is a list of some of the World’s Most Underappreciated Jobs: Librarians Shop Assistants Nursing Assistants Sanitation...

Udayan Salim Banerjee
Oct 31, 20242 min read


Empathy With Customers (B1) - Western Railway
Do you deal with customers who: 1. Verbally abuse you 2. Physically confront or harm you 3. Bite you (yes, you read that...

Udayan Salim Banerjee
Oct 30, 20242 min read


Leadership (Roop AFL) - Managing Generation Z
The new kids on the block (Gen Z) believe in keeping it real with authenticity, inclusivity and autonomy. They champion transparent...

Udayan Salim Banerjee
Oct 26, 20242 min read


Leadership (Jagsonpal) - Exists Within Each Of us
3 days of deep conversations, insightful discussions, and lively debates on what truly defines leadership. Leadership isn’t defined by...

Udayan Salim Banerjee
Oct 24, 20242 min read


Key Account Management (Godrej & Boyce) - Building Rapport
The Question – How do effective Sales Leaders build rapport with their teams & clients? The Answer – Building rapport is the essential...

Udayan Salim Banerjee
Oct 22, 20241 min read


Effective Communication (Jaguar Land Rover)- Empathy & Understanding
What a wonderful experience!! The group was lively, enthusiastic and actively engaged. They showed remarkable understanding, were...

Udayan Salim Banerjee
Oct 16, 20242 min read


Leadership (Jagsonpal) : Myths & Misconceptions - 2
3 days of intense conversations, discussions & debates on Leadership with Jagsonpal’s Senior Sales Team. True to their nature as...

Udayan Salim Banerjee
Oct 9, 20242 min read


Importance of Energisers - Energise or Jeopardise
There was a time when, as a rookie trainer, I used energisers rather sparingly during my sessions. Primarily because I underestimated the...

Udayan Salim Banerjee
Oct 7, 20241 min read


Leadership (Shalimar Paints): Myths and Misconceptions -1
Thoroughly enjoyed engaging with the Senior Sales Management Team of Shalimar Paints. Their commitment to learning and openness to new...

Udayan Salim Banerjee
Oct 2, 20242 min read


Effective Communication (Jaguar Land Rover) - Working Together
If you’re a learner and you know it, ask questions – ASK! ASK! If you’re a learner and you know it, ask questions – ASK! ASK! If you’re a...

Udayan Salim Banerjee
Oct 1, 20242 min read


Sales, Service & Marketing (Godrej & Boyce) - Brick Through The Window
The young are on the go. And they want to go fast. Sometimes a bit too fast for their own good. These reminds me of a story which every...

Udayan Salim Banerjee
Oct 1, 20242 min read


Effective Communication (Hindalco, Belgavi) - WHY?
We should communicate more often and more clearly. Let me highlight this with a humorous story by Idries Shah (Tales of the Dervishes)...

Udayan Salim Banerjee
Oct 1, 20242 min read


Leadership (Shalimar Paints) - Influencing Story
The Question - How can leaders successfully influence their team members to do what is necessary? The Answer – Lies in this popular story...

Udayan Salim Banerjee
Oct 1, 20242 min read


Accountability & Ownership (Roop Automotives) - Take Command Of Your Ship
I read a very interesting story on ownership which I would like to share here. Story is by Miguel Lavigne and is taken from...

Udayan Salim Banerjee
Oct 1, 20242 min read


Stakeholder Management (Mott Macdonald) - Socrates' Triple Filter Test
Thanks to the group's valuable experience, we gained numerous insights on how to manage stakeholders effectively. A significant challenge...

Udayan Salim Banerjee
Oct 1, 20242 min read


Sales, Service & Marketing (Godrej & Boyce) - Work-Life Balance
Young, energetic, enthusiastic & raring to get to work. How’s the josh? High Sir…HIGH Sir. Good to see such ‘josh’. To that ‘josh’ I...

Udayan Salim Banerjee
Oct 1, 20241 min read


Consultative Selling (Crompton Greaves CL) - Arthur Ashe Story
A remarkable group of seasoned sales professionals. High achievers, well-versed in the roller-coaster life of sales, unwaveringly focused...

Udayan Salim Banerjee
Oct 1, 20242 min read


Sales, Service & Marketing (Godrej & Boyce) - Growth Mindset
During the workshop few participants were having a rather animated disagreement on ASK and wanted to know my views on what part of ASK...

Udayan Salim Banerjee
Oct 1, 20242 min read


Sales Leadership (CavinKare)- Put A Shark In Your Tank.
Sales is challenging, and that's what makes it exciting and unpredictable. Sales professionals need to be skilled at overcoming...

Udayan Salim Banerjee
Oct 1, 20242 min read


Sales, Service & Marketing (Godrej & Boyce) - Work-Life Balance
3 days of awesome fun, frolic and intense learning. Wonderful engagement & participation. In continuation, here’s another story for you...

Udayan Salim Banerjee
Sep 26, 20242 min read
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