One honest confession I have heard on numerous occasions in my sales workshops is – ‘Even after so many years, I still find it difficult...

One participant during a workshop shared his big learning in sales – ‘never burn your bridges with customers because you don’t know when...

Humour is fun, and a great source of learning too.  See for yourself.   A lady was walking down the road with a dog. A man approached...

It’s important to find new customers, but equally crucial to retain existing ones. The longer your customer remains connected with you,...

Question – Can I develop Leadership Skills?   Answer – The answer is in the question itself – SKILLS.   With the right fundamentals,...

Question – How can I get my team to take accept feedback with grace?   Answer – Give it with empathy & emotional intelligence.  ...

An old grandfather lived with his son, daughter-in-law and  four-year old grandson. Every night the family would eat together at the...

Do sales professionals have high emotional intelligence?   Given that they deal with different types of customers - silent, loud,...

Whenever people talk about how weak they are in communicating in a particular language, I am reminded of a 'funny' letter written by a...

Question - How can I salvage a bad sales interview after it's over?   Answer - You can't.   'Hit the iron when it's hot and not when it's...

What separates a successful sales person from an unsuccessful one are certain essential behaviours and skills that the successful ones...

Remember ‘Statue!’, the game we played as kids. We said ‘Statue!’ and our friends had to be absolutely motionless. Only when we said...

Consultative Selling Workshops for Hindware (Gurgaon, Bengaluru, Mumbai) .  Every leader managing a sales team must delegate.  Delegation...

Strategic Thinking Workshop for Area Managers (AM) of Godfrey Phillips India Limited (GPI) at Mumbai. Off the many discussions on the...

IF, in the midst of a raging war, enemies can set aside their enmity, put away their guns and stop firing rockets at each other, all in...

Recounting a story by Charles Swindoll from his book ‘The Grace Awakening’: One day President Thomas Jefferson and a group of companions...

Thanks to wisdom culled from numerous wisemen & gurus (known & unknown), I have been able to develop a pertinent training philosophy,...

As is the organisation we work in; enter through HR but work in different departments. As is our family; born to the same parents but...

By listening attentively a sales person is able to: 1. Understand the customer's stated needs. 2. Identify the customer's hidden...

BY listening attentively a sales person is able to: 1. Understand the customer's stated needs. 2. Identify the customer's hidden...